Masei Helmets Online Store - Masei Helmets FAQs
A. Most of them are DOT certified except 409 skull helmet and air jet helmet; while some are ECE certified. Please see the description or email us to firstname.lastname@example.org.
Q. Where are they shipped from?
A. We ship all helmets from Hong Kong and all tracking numbers can be updated in www.hongkongpost.com, www.usps.com (US buyers), and www.canadapost.com (Canadian buyers)
Q. What if I want to get other color visors?
A. You can find a mirror, rainbow, darksmoked, and fog-free visor in our category. Or, you can email us at email@example.com for your request. Only US$25 for each additional visor.
Q. What payment method can I use?
A. You can use Paypal, credit card via Paypal, Google Checkout, Bank Deposit, International Bank Wire, and Western Union. Paypal is the most secure method for ecommerce.
Q. What if the size does not fit me well?
A. Before you place an order, please make sure your size. See our size chart in our facebook page & wall or email us at firstname.lastname@example.org. We can get you size adding pads for FREE, if size is too big. However, if too small, we can not do anything to it, you may try to get a thinner liner instead in your side. In the worst case, we can exchange for you and you will have to pay for returning shipping fee.
Q. Are helmet accessories be replaceable?
A. Yes, helmet accessories such as liners, visors, screws, chin parts, plastic track... Please contact us for more details. You just need to pay for shipping fee for replacement parts, if you buy from us here.
Q. Are visors fog-free?
A. No, all helmets come with a clear visor only. If you want to get a fog-free visor, please go to our visor category to purchase one. Or, email us at email@example.com. You can go to your local motorcycle bike store to purchase fog-free sticker, wrap, or spray too.
Q. Can I place a custom order of special color or graphic for one or few units?
A. Yes, we can take any custom order for you even for 1 unit, but it will cost you more and take 3-5 weeks for manufacturing for you. You have to email us for details at firstname.lastname@example.org.
Have another question?
Please contact us at email@example.com or leave a message on our facebook wall.
Our representatives will reply to you within 48 hours.